Searching here and there on google about the interest rate , transaction charges that PayTm Payment Bank is going to charge on money transfer and debit card transaction?
You just landed on the right place. You are here because you already know about paytm payment , so I am not going to discuss it.
I am just sharing the information you need so you can decide how paytm payment bank is beneficial as compared to other other banks.
So no bullshit , just go ahead and read about interest rates , transaction charges, money transfer charges and customer grievance contacts for Paytm Payment Bank. It's all official information from paytm official website. I digged deep into website to find it .Yes, every bank has habit of hiding such information which users can not notice easily .(*slow claps)
Official link In the end of post.
- 1. Paytm Payments Bank account can be opened only by a Resident Indian
- 2. Paytm Payments Bank is allowed to hold a maximum balance of Rs.100,000/- per individual customer at the end of the day i.e. the combined balance of your wallet and savings accounts should not exceed Rs.100,000/- at the end of the day
- 3. There is no minimum balance requirement to open an account with Paytm Payments Bank. Hence, you can open an account with us even with zero balance
- 4. Paytm Payments Bank is not permitted to offer loans, overdrafts/advances against customer deposits, credit cards, term deposits, recurring deposits, PPF accounts, demat accounts etc. In case we offer such products, they will be powered by our partner institutions
- 5. Nomination facility is available for all deposit accounts
B. Schedule of charges: Paytm Payments Bank Savings Account
| Description | Fee / Charge1 (In Rupees) |
|---|---|
| Minimum account balance | Nil |
| Interest rate | 4% per year, payable monthly |
| Online funds transfer | |
| To another Paytm Payments Bank account or Paytm wallet | Free unlimited |
| IMPS | Free unlimited |
| UPI | Free unlimited |
| NEFT | Free unlimited |
| Debit card and cheque book | |
| Rupay Debit Card | Free |
| Annual subscription for physical Rupay Debit Card | Rs. 100 + delivery charges |
| Lost card replacement | Rs. 100 + delivery charges |
| Cheque book (10 leaves) | Rs. 100 + delivery charges |
| ATM transactions | |
| Non-metro locations | 5 free every month; post that - Cash withdrawal: Rs. 20/txn - Balance check, Mini statement: Rs. 5/txn |
| Metro locations | 3 free every month; post that - Cash withdrawal: Rs. 20/txn - Balance check, Mini statement: Rs. 5/txn |
| Statements and Certificates | |
| Online passbook | Free |
| Email statements | Free |
| Physical statements / certificates | Rs. 50 + delivery charges Free for Women, Senior Citizens and Armed Forces Personnel |
| Time Norms for transactions | |
| Mobile Banking | 24 hrs |
| IMPS | 24 hrs |
| UPI | 24 hrs |
| NEFT | 8:00 AM – 6:30 PM |
C. Schedule of charges: Paytm Wallet
| Nature of transaction | Charges |
|---|---|
| Loading money into Paytm | NIL |
| Purchase at merchant site | NIL |
| Paytm to Paytm Wallet Transfer | NIL |
| Paytm Wallet to Bank Transfer – Basic Customer | 2% (Notice: Revision in Wallet to Bank Transfer fee/charges with effect from 1st August 2017 : 3%) |
| Paytm Wallet to Bank Transfer – KYC Customer | 2% (Notice: Revision in Wallet to Bank Transfer fee/charges with effect from 1st August 2017 : 3%) |
| Paytm Wallet to Bank Transfer – Business Partner | As per terms with Business Partner |
D. Grievance Redressal
Level 1
If you have any grievances/complaints, please raise it via one of the below available options:
- - Approach our Branch Official
Estimated timelines at various levels of queries/escalations*
- - First response to a customer's query/concern - 2 working days
- - Follow-up queries - 4 working days
- - Escalated cases - 7 working days
- - Customer grievances raised to Nodal officer - 15 working days
Level 2
If your issue is unresolved even after contacting various complaint resolution channels or if you are not satisfied with the response, you can reach out to our Nodal Officer at:
- Nodal Officer
Shri Rohan Lakhaiyar
Paytm Payments Bank Limited,
B-121, Sector 5, Noida, Uttar Pradesh-201301
Phone No: 0120-4770439
Email : nodalofficer@paytmbank.com
*If any case needs additional time, we will inform you/regulator the reasons for the delay and provide expected timelines for resolution of the issue. In case we are liable to pay any compensation, the same will be paid to the complainant as per the provisions of our ‘Customer Compensation Policy’
Level 3
If the complaint is not resolved at the bank level within a month or if you are not satisfied with our grievance redressal, you may approach the Banking Ombusdman at:
- Banking Ombudsman
Shri R S Amar
C/o Reserve Bank of India, Sansad Marg, New Delhi
Phone No.: 011-23724856
Fax No.: 23725218-19
Email : bonewdelhi2@rbi.org.in
E. Branch and Registered Office
- 1. Registered Address : 136, First floor, Devika Tower, Nehru Place, New Delhi - 110019
- 2. Main Branch: B-121, Sector 5, Noida 201301
- 3. Branch Timings : 10:00 am to 4:00 pm; 2nd & 4th Saturday & every Sunday holiday
Source : Paytm Payment Bank
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